This policy governs complaints from students respecting Westminster College and any aspect of its operations.
A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
The process by which the student complaint will be handled is as follows:
Student complaints must be made in writing.
Students are encouraged to express concerns immediately; WMC will make reasonable effort to prevent any issues from escalating. If a student has issues or concerns during their training period, WMC encourages students to discuss them promptly with staff member directly involved. If a satisfactory resolution is achieved, then the concern will be deemed resolved. Should the resolution to the concern require further investigation and involvement, the staff member will arrange a meeting with the appropriate personnel, up to and including, the SEA. It is understood that students have the obligation to promptly bring up concerns or complaints about their specific program.
Whenever possible, individuals should attempt to resolve issues informally. If a more formal approach becomes necessary, the complainant must submit a written request for dispute:
If a mutual resolution cannot be resolved, the complaint can be brought to the SEA Sohail Durrani email address: sohail@westminstercollege.ca. A meeting will then be scheduled involving all parties, including the witnesses the declared number of witnesses in the original written request for dispute, within five (5) business days. If the SEA is unavailable within the five (5) business days, the HCA Coordinator Ambreen Lankroo email address hca@westminstercollege.ca may conduct the meeting.
Following the meeting, the WMC will provide a written decision to all parties within three (3) business days after the conclusion of the meeting.
Should the resolution still not be satisfactory to all parties involved, an outside mediator/arbitrator will be appointed within seven (7) business days. The Academy will bear the cost of mediation/arbitration.
Written reasoning for the determination will be provided to the student within 30 days of when the complaint was submitted.
Written reason will be provided to the with the decision and it will also be sapecified if the decision is final or need more consideration under the light of few more supported evidentces and clarifications.
For the purpose of reconsideration the students can request for meeting with Director, Mr. Sohail Durrani,(Sohail@westminstercollege.ca) in the meeting the students much provide more evidences and clarification to support his /her case. The deadline of reconsideration will be 15 business days.
There will not be any application fee for despute resolution. The Process and record of complain will remain available for students for at least one after the student completed or was dismissed or withdrew from the program.
If the student is dissatisfied with the institution’s final decision may file a claim with the Private Training Institutions Branch (PTIB) (privatetraininginstitutions.gov.bc.ca) on the grounds that the institution misled the student regarding a significant aspect of the program. The time limit for filing the claim is one year after the student completes, is dismissed from, or withdraws from the program.
The student making the complaint may be represented by an agent or a lawyer.
